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Privacy policy

Veleza operates the website located at http://veleza.com and mobile applications distributed through Apple and Google Play app stores. This Policy describes the information that is collected via our website and/or applications, and how that information is used. If you have any questions about our Privacy Policy, please contact us at hello@veleza.com. This Privacy Policy also applies to services and products offered by Veleza, as well as any other applications, content or features that we may from time to time offer on our website.

Types of information that Veleza collects

We collect two types of information from our website visitors and application users: personally identifiable information and non-personally identifiable information. If you use our products or services, we will request certain personally identifiable information during the registration process to provide you with correct recommendations. This contact information collected includes your name, email address, year of birth, ethnic origin, perceived skin type. In the event we have an issue processing skin care product information you are using, we will use this information to contact you. If you contact us via phone, email or through the feedback button on our website, we may keep a record of your contact information and correspondence. In any event, we will reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you, to make recommendations for your next skin care product purchase and to send you marketing materials for our own products and services. We will not, at any time, share your information with external third parties who wish to market other products and services to you.

Online tracking

Like most websites, our website may incorporate “pixel tags”, or similar tracking technologies and “cookies” that allow us to track the actions of visitors of our website. To view our cookie policy please visit: veleza.com/cookie-policy

How the information we gather is used

We will not disclose the personally identifiable information that we collect through your use of our website or applications to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designees to the extent necessary to enable them to perform services on our behalf, including website-related services such as web hosting, to improve website-related services and features, to perform maintenance services, and to distribute advertisements and other marketing materials on our behalf.

With whom your information is shared

Information posted by you such as posts, videos, ratings, reviews and so on, are shared with the public. Because this kind of information can be seen by anyone and may be indexed by search engines (like Google Search), you should be careful about what you choose to disclose publicly and make sure it’s information you want to share with everyone.We also reserve the right to disclose any personally identifiable information that we collect to any third party if we believe that we are required to do so for any or all of the following reasons: (i) to comply with the law; (ii) to comply with legal processes or governmental requests; (iii) to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of our website or our network; and/or (iv) to protect the rights, property, safety and security of Veleza and its employees, our website visitors, and/or the public.

We are committed to making sure your information is protected

We have physical, electronic, and procedural safeguards to ensure protection of customer information. We also require contractors and outside companies who work with us to adhere to strict privacy standards through their contractual agreements with us. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. As a result, we use commercially reasonable efforts to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the website and/or applications. Any information that you provide to us is done so entirely at your own risk.

GDPR rights

Under the GDPR, you have the right to access, rectify, port and erase your data. We store data until it is no longer necessary to provide our services or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. If at any time you would like to change your personally identifiable information, no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at hello@veleza.com. Please be aware that once your account is deleted, it cannot be recovered. If you would like to unsubscribe, please use the “unsubscribe” function in all our email communications with you so that we know that you no longer wish to receive any materials from us.

Our policy toward children

Veleza’s website and applications are not directed to individuals under 18. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at hello@veleza.com. If we become aware that a child under 16 has provided us with personal information, we will delete such information from our files.

When creating an account you confirm that:

  • You are at least 16 years old.
  • We have not previously disabled your account for violation of law or any of our policies.
  • You are not a convicted sex offender.
Our website and application may contain links to other websites.

Please be aware that we are not and cannot be responsible for the privacy practices of any websites that you access through our website or application and that this Privacy Policy applies solely to the information which we collect through our website or application. We encourage you to ensure that you read the privacy statements of all the destination websites which you visit.

Business partnerships and data transfer

If we sell all or any part of our business, or sell or transfer all or a material part of our assets or are otherwise involved in a merger or other transfer or disposition of any part our business, we reserve the right to access, transfer or disclose any and all information that we collect from our visitors and users, or that we otherwise collect in connection with the website and application, to the party or parties involved in the transaction as part of that transaction.

We reserve the right to update and revise this privacy policy at any time

From time to time we review this Privacy Policy to ensure that it complies with applicable law. Consequently, we reserve the right to update and revise this Privacy Policy at any time. You will know if this Privacy Policy has been revised since your last visit to the website by referring to the “Effective Date of Current Policy” date at the bottom of this page. Your use of our website and/or application constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time, and you should therefore review this Privacy Policy regularly to ensure that you are aware of its terms.

Our Contact Details

You can contact us via hello@veleza.com

Effective date of current Policy: June 1, 2018