Terms Of Use

These user Terms and Conditions (hereinafter referred to as the “User Terms”) apply to any use of Veleza’s website or mobile properties, including related applications (hereinafter referred to as the “Website”), including – but not limited to – www.veleza.com.

The Website is supplied by Sparkle & Flow Limited (t/a Veleza), a company incorporated in England and Wales with registered number 08905110 whose registered office is at 144A Clerkenwell Road, United Kingdom, EC1R 5DF (“Veleza”). In these User Terms, the words “we”, “us” and “ours” refer to Veleza.

These User Terms are deemed to include all other operating rules, policies, and guidelines that are referred to herein or that we may otherwise publish on the Website (as such, rules, policies and guidelines may be amended from time to time), including without limitation Our Privacy Policy, located at veleza.com/privacy-policy.

By using the Website, you accept to be subject to the User Terms, including the Privacy Policy. If you do not accept these User Terms, you are not permitted to use the Website and are kindly requested not to use the Website any further. The registration as a user requires your express acceptance of these Terms of Use.

We may change or otherwise modify the Agreement in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to the Agreement at the bottom of this page, and any revisions will take effect upon posting. We will notify our members of material changes to these terms and conditions by either sending a notice to the email address provided to us at registration or by placing a notice on our Website. Be sure to return to this page periodically to review the most current version of the Agreement.


As a condition of your use of this Website, you warrant that

  1. All information supplied by you on this Website is true, accurate, current and complete

  2. If you have a Veleza account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you

  3. You are 16 years of age or older in order to register for an account and contribute to our Website. Veleza does not knowingly collect the information of anyone under the age of 16. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement

Prohibited activities

The content and information on this Website (including, but not limited to, messages, data, information, text, sound, photos, graphics, video or other material), as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this

Website. Additionally, you agree not to:

  1. Use this Website or its contents for any commercial purpose

  2. Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission

  3. Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website

  4. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure

  5. Deep-link to any portion of this Website for any purpose without our express written permission or

  6. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization

  7. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Veleza in connection with the Website or the services


Veleza believes in protecting your privacy. Please review our current Privacy Policy, which also governs your use of Veleza, to understand our practices.

In certain circumstances we may disclose information about you to third parties if we determine, in our sole discretion, such disclosure is necessary (a) to protect Veleza’s systems, assets, employees, members and customers; (b) to ensure the integrity and operation of Veleza’s business and systems; or (c) to comply with legitimate and enforceable governmental requests, subpoenas or court orders. We may choose to comply with or disregard such requests or orders in our sole discretion. Veleza’s right to disclose information, including but not limited to user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted Content, shall take precedence over any terms of Veleza’s Privacy Policy.

Our cookie policy can be viewed here: veleza.com/cookie-policy

User-generated content and use of other interactive areas

You hereby grant us the worldwide, non-exclusive, perpetual, irrevocable, royalty-free right and license to publish, display, reproduce, modify, create derivative works of and commercially exploit any material, information, notifications, reviews, articles or other types of communication (hereinafter referred to as the “User-Generated Content” or “UGC”) which you create on the Website as a Registered User. We may freely use and transfer the UGC and disclose the UGC to third parties. Registered Users are liable for the UGC they publish on the Website. Registered Users warrant that all UGC posted on the Website is correct and true (where they state facts) or genuinely held (where they state opinions). UGC must relate to a company or organization from which the Registered User has purchased or can otherwise document using the company’s or organization’s products or services. You may not publish UGC regarding companies to which you have personal or professional relations. Registered Users must not, and must not allow any third party to, publish UGC on the website which is of a marketing nature or has marketing purposes, is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, defamatory, tortious, obscene, pornographic or profane, has sexist, political or racial character, violates other people’s rights, including any intellectual property rights, rights of privacy and/or rights of publicity, is offensive or in any way breaches any applicable local, national or international law or regulation, violates these User Terms, including the User Guidelines, reveals any personal information about another individual, including another person’s name, address, phone number, email address, credit card information or any other information that could be used to track, contact or impersonate that person, has a disloyal or unlawful purpose and/or content (or promotes unlawful purposes), or is technically harmful (including without limitation computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software, harmful data or conduct). Contributors of UGC warrant in every context that the UGC is lawful and in compliance with the User Terms. If Veleza receives notice or otherwise becomes aware that UGC violates current legislation and/or the User Terms, we may delete the UGC without any notice, and we – dependent on the character of the violation – may inform the violated party and/or the authorities of the violation. Our right to delete will not be conditioned on an explanation, although we will strive to inform the Registered User about the deletion and the reason hereof. The Registered User hereby grants us the right to initiate and take any legal actions which we deem necessary in case of infringement of the Registered User’s UGC. The Registered User must guarantee to indemnify us for any claims which may be made against us as a consequence of the Registered User’s violation of the User Terms or current legislation. The Registered User must indemnify and hold us harmless from and against any claim or loss due to third-party claims against us resulting from the UGC of the Registered User. We may at any time request information about the UGC from the Registered User, including documentation supporting the information included in the UGC, e.g. documentation evidencing that the UGC is based on an actual buying experience in an actual customer relation to the company to which the UGC relates. Please be aware that by submitting content to this Website by email, postings on this Website or otherwise, including any product reviews, questions, photographs or videos, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Veleza and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such Submission. You acknowledge that Veleza may choose to provide attribution of your comments or reviews at our discretion. You further grant Veleza the right to pursue at law any person or entity that violates your or Veleza’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. This Website may contain discussion forums, bulletin boards, review services or other forums in which you or third parties may post reviews of product usage or other content, messages, materials or other items on this Website (“Interactive Areas”). If Veleza provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through this Website any of the following:

  • Any message, data, information, text, music, sound, photos, graphics, code or any other material (“Content”) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable

  • Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any national or international law

  • Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party

  • Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Veleza

  • Unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations

  • Private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses and credit card numbers

  • Viruses, corrupted data or other harmful, disruptive or destructive files

  • Content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted or

  • Content or links to content that, in the sole judgment of Veleza, (a) violates the previous subsections herein, (b) is objectionable, (c) which restricts or inhibits any other person from using or enjoying the Interactive Areas or this Website, or (d) which may expose Veleza or its affiliates or its users to any harm or liability of any type

Veleza takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Veleza liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, Veleza is not liable for any statements, representations or Content provided by its users in any public forum, personal home page or other Interactive Area. Although Veleza has no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, Veleza reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any Content posted or stored on this Website at any time and for any reason, or to have such actions performed by third parties on its behalf, and you are solely responsible for creating backup copies of and replacing any Content you post or store on this Website at your sole cost and expense.
If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by Veleza or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release Veleza, and its licensees, successors and assigns, from any claims that you could otherwise assert against Veleza by virtue of any such moral rights.
Any use of the Interactive Areas or other portions of this Website in violation of the foregoing violates the terms of this Agreement and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or this Website.

Purchasing from third-party suppliers through Veleza

Third-Party Suppliers. Veleza is not a retailer and does not own or sell beauty products. Although Veleza displays information about products and offers from third-party suppliers and facilitates purchases with certain suppliers on affiliate sites, such actions do not in any way imply, suggest, or constitute Veleza’s sponsorship or approval of third-party suppliers, or any affiliation between Veleza and third-party suppliers. Although Veleza members may rate and review particular products based on their own experiences, Veleza does not endorse or recommend the products of any third-party suppliers. You agree that Veleza is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its sites or apps.
This Website may link you to supplier sites or other websites that Veleza does not operate or control. If you purchase from a third-party supplier, you agree to review and be bound by the supplier’s terms and conditions of purchase and site use (the “Terms of Use”), Privacy Policy, and any other rules or policies related to the supplier’s site or property. Your interactions with third-party suppliers are at your own risk. Veleza will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.

Liability disclaimer

Please read this section carefully. This section limits veleza’s liability to you for issues that may arise in connection with your use of this website. If you do not understand the terms in this section or elsewhere in the agreement, please consult a lawyer for clarification before accessing or using this website.
The information, software, products, and services published on this website may include inaccuracies or errors, including product benefit claims and pricing errors. Veleza, its subsidiaries and corporate affiliates (collectively, the “veleza”) do not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the beauty product, marketing claims, and any other products displayed on this website (including, without limitation, the pricing, availability, photographs, list of ingredients, general product descriptions, reviews and ratings, etc.). In addition, veleza expressly reserves the right to correct any availability and pricing errors on our website.
The veleza makes no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the veleza. All such information, software, products, and services are provided “as is” without warranty of any kind. The veleza disclaim all warranties and conditions that this website, its servers or any email sent from veleza, are free of viruses or other harmful components. Veleza hereby disclaims all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement.
The third-party suppliers providing product or offer information, are independent contractors and not agents or employees of Veleza. Veleza is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Veleza has no liability and will make no refund in the event of any delay, damage, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall veleza (or their officers, directors and affiliates) be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon reviews and opinions appearing on this website; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if veleza has been advised of the possibility of such damages.

If Veleza are found liable for any loss or damage that arises out of or is in any way connected with your use of our sites or services, then Veleza’s liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees paid to Veleza for the transaction(s) on this Website giving rise to the claim, or (b) One-Hundred Pound Sterling (£100.00).
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Veleza.


You agree to defend and indemnify Veleza and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. Your breach of this Agreement or the documents referenced herein

  2. Your violation of any law or the rights of a third party or

  3. Your use of this Website

Links to third-party sites

This Website may contain hyperlinks to websites operated by parties other than Veleza. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. In some cases you may be asked by a third party site to link your profile on Veleza to a profile on another third party site. Choosing to do so is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site) at any time.

Software available on this website

Unless otherwise specified, the materials on the websites are presented solely to provide information regarding and to promote veleza’s services, websites, partners and other products. The veleza websites are controlled and operated by veleza. Veleza makes no representation that materials on the veleza websites are appropriate or available for use outside of the united kingdom. Those who choose to access the veleza website from outside of the united kingdom do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable. Any software that is made available to download from the veleza websites (“software”) is the copyrighted work of veleza, or veleza affiliates, or other third party software as identified. Your use of such software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the software (“license agreement”). You may not install or use any software that is accompanied by or includes a license agreement unless you first agree to the license agreement terms. For any software made available for download on this website not accompanied by a license agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose. Please note that all software, including, without limitation, all html, xml, javascript code contained on this website, is owned by veleza and/or its affiliates, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.

Copyright and trademark notices

All contents of this Website are: ©2017 Veleza. All rights reserved. Veleza is not responsible for content on websites operated by parties other than Veleza. VELEZA, the Veleza logo, the heart ratings and all other product or service names or slogans displayed on this Website are registered and/or common law trademarks of Veleza and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Veleza or the applicable trademark holder. In addition, the look and feel of this Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Veleza and may not be copied, imitated or used, in whole or in part, without the prior written permission of Veleza. All other trademarks, registered trademarks, product names and company names or logos mentioned in this Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Veleza.

urisdiction and governing law

This Website is operated by a UK entity and this Agreement is governed by the laws of England and Wales, UK. You hereby consent to the exclusive jurisdiction and venue of courts in England and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of this Website. You agree that all claims you may have against Sparkle & Flow Limited arising from or relating to this Website must be heard and resolved in a court of competent subject matter jurisdiction located in England, UK. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

Additional mobile licenses

Portions of Veleza Website or mobile software may use copyrighted material, the use of which Veleza acknowledges. In addition, there are specific terms that apply to use of certain Veleza mobile applications.

General provisions

You agree that no joint venture, agency, partnership, or employment relationship exists between you and the Veleza and/or affiliates as a result of this Agreement or use of this Website. Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in the Agreement shall continue in effect. This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Veleza with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Veleza with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.

Contact us

For answers to your questions or ways to contact us, email us at hello@veleza.com.